Indeed, SAP is overrated, it is the Carmen Sevilla of the ERP, in its day it was very good and made movies even in “jolivú” but today it lives on the rents and in its neighborhood cinema it is dedicated to remembering old glories (just like than other older proprietary ERPs Navision, Axapta, etc.), with which they can still shock some clueless viewer. But we all know that if you want to make a blockbuster movie you should look for Penelope who not too many years ago was “ham, ham” (and still is, even better, she has matured very well in the cellar) in four low-budget movies and now It’s Oscar’s.
Regarding the support, I have always said that the statistical variable to be evaluated must be governed by qualitative and not quantitative reasoning. Or what is the same, quality prevails over quantity. It is a gross error to try to measure the guarantee of success that software support can have, even more so in ERP where very high knowledge is required, simply by measuring how many say they provide support. It is much more important to know how many give high-level support. In this sense, the level of support of free ERPs is unbeatable, especially due to the brain drain that I referred to in the previous comment, in general, they are very technically prepared teams with extensive business knowledge, in contrast to the support of multinationals that in recent years has mutated from what free ERPs now offer, to teams of interns, with all due respect to interns, with a textbook under their arm, a reflection of strategies where priority marketing and “selling as it is”. Making it work as God intended is already secondary and we will see how we get out of the drink, if we can, which indeed most of the time they cannot, leaving the client without a penny and without an ERP.
If to the good support that exists in free ERPs, we add that we are in the digital age and communications, and that free ERPs are all prepared to be managed and implemented remotely without much problem, the current panorama tells us that a few very prepared in free ERP can attend to developments in any geography with the minimum local support in those specific geographical points, to the detriment of the already archaic support model “of a partner in each town”, who knows which is worse and which in most cases they are no more than mere commercials, repeating like parrots the marketing slogans dictated by the multinational.
And you’re welcome, it’s a pleasure.